Frequently Asked Questions

1. Orders

Q: I placed an order but haven’t received a confirmation email. What should I do?
A: Please check if your order was completed correctly or if there was a mistake in the email address you entered. In some cases, our emails may be filtered into your spam or junk folder. If you still cannot find the email, please contact us directly.

Q: Can I combine multiple orders into one shipment?
A: Unfortunately, we do not offer order consolidation. Each order will be processed and shipped separately.

2. Payment

Q: What payment methods do you accept?
A: We accept various payment methods including credit cards, Amazon Pay, Google Pay, Apple Pay, LINE Pay, PayPay, Merpay, Rakuten Pay, PayPal, Paidy, auPay, and d-Barai.

Q: Can I change my payment method after placing an order?
A: Once your order is placed, the payment method cannot be changed. Please double-check your selection before completing the order.

3. Shipping & Delivery

Q: When will my order arrive?
A: Delivery times vary by destination but generally take 1–3 business days after shipment within Japan. For international orders, shipping times differ by region.
Please refer to our [Shipping & Delivery Information] page for details.

Q: When will my order be shipped?
A: Orders are typically shipped within 5 business days after payment is confirmed (excluding pre-orders and items with specified delivery dates).

Q: My order hasn’t arrived. What should I do?
A: Orders are usually shipped within 5 business days of payment confirmation and delivered within 1–3 business days domestically. Please check your shipment status using the tracking number provided in the shipping confirmation email. If you need further assistance, contact us with your order number via our contact form.

4. Order Cancellations & Changes

Q: Can I change my order after placing it?
A: We do not accept changes to orders after they have been placed. Please review all details carefully before confirming your order.

Q: Can I cancel, return, or exchange an order?
A: We do not accept cancellations, returns, or exchanges for customer convenience after the order has been confirmed.

Q: Can I change the delivery date or time of my order?
A: Please contact us via the contact form with your order number, name, and request. If your delivery date is approaching, we may not be able to accommodate changes.

5. Website & Product Search

Q: How can I search for a specific product?
A: Use the search bar on our website and enter keywords to find products quickly.

6. Security (SSL)

Our website uses SSL (Secure Sockets Layer) encryption technology to protect your personal information and credit card details during registration and payment.
When SSL is active, you will see a “lock” icon in the corner of your browser window.