Terms of Service for International Customers

1. Application of These Terms

These Terms of Service (“Terms”) apply to purchases made through the online store operated by LLC humpday (合同会社humpday, hereinafter referred to as “the Company”) by customers residing outside Japan.

By placing an order through the online store, the customer agrees to these Terms.

2. Orders and Contract Formation

A sales contract is concluded when the Company sends an order confirmation email to the customer.

The Company may cancel an order and issue a refund in circumstances including, but not limited to:

• Payment cannot be completed or verified.

• The customer provides false, incomplete, or incorrect information.

• The product is unavailable.

• The product cannot legally or practically be delivered to the destination.

• An obvious pricing, inventory, or product-information error has occurred.

Ownership of and risk relating to the goods transfer to the customer when the shipment is delivered to the delivery address provided during checkout or is received by the customer or the customer’s designated recipient.

3. Customs Duties, Taxes, and Import Regulations

International shipments may be subject to customs duties, import taxes, handling charges, brokerage fees, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and must be paid by the customer.

Customers are responsible for providing accurate delivery and customs information and for complying with the import requirements of their destination country.

If a shipment is returned because the customer:

• Refuses delivery;

• Refuses or fails to pay applicable customs duties or taxes;

• Provides an incorrect or incomplete address;

• Fails to provide information requested by customs or the carrier; or

• Orders an item that cannot be imported due to a restriction that was reasonably available to the customer before purchase,

the Company may deduct the original shipping cost, return shipping cost, customs charges, and other non-recoverable expenses from the refund.

Any remaining refundable amount will be processed after the returned shipment has been received and inspected by the Company.

This provision does not apply where the return or delivery failure was caused by an error attributable to the Company.

4. Shipping and Delivery

Available shipping destinations, shipping methods, and shipping charges are displayed at checkout.

Estimated delivery times vary depending on the destination, customs procedures, carrier operations, local holidays, weather conditions, and other circumstances.

Delivery estimates are provided for reference and are not guaranteed delivery dates.

The Company will provide tracking information when tracking is available.

Where a delivery is delayed, lost, damaged, or otherwise affected during transportation, the Company will assist the customer in contacting the carrier and investigating the shipment.

The Company will not request additional shipping charges after an order has been confirmed unless:

• The customer requests a change to the order or delivery method; or

• An additional charge becomes necessary due to incorrect information provided by the customer.

In such cases, the Company will explain the charge and obtain the customer’s agreement before proceeding.

5. Import Restrictions and Restricted Products

Certain products may be restricted or prohibited in specific countries or regions. These may include food, beverages, cosmetics, medicines, electronics, products containing batteries, animal-derived materials, plants, and other regulated goods.

Products will be offered for international shipping only to destinations where the Company reasonably believes shipment is available.

However, import regulations may change without prior notice. Customers should review the applicable import requirements before placing an order.

If the Company discovers before shipment that a product cannot be legally or safely delivered to the destination, the Company may cancel the affected item or order and issue a refund for the cancelled amount.

The Company will not knowingly ship prohibited goods or provide false customs declarations.

6. Loss, Damage, and Non-Delivery

The Company remains responsible for the shipment until the carrier records the shipment as delivered to the address provided by the customer or the shipment is received by the customer or the customer’s designated recipient.

Damaged Items

If an item arrives damaged, the customer must contact the Company within seven days of delivery.

The customer may be asked to provide:

• Photographs of the damaged item;

• Photographs of the external and internal packaging;

• A photograph of the shipping label; and

• Other information reasonably required for the carrier investigation.

The customer should retain the item and all packaging until the investigation is complete.

Lost or Undelivered Shipments

If the shipment has not arrived after the estimated delivery period has passed, the customer should contact the Company within 14 days after the end of the estimated delivery period.

The Company will investigate the shipment with the carrier.

If the carrier confirms that the shipment was lost, damaged beyond use, or could not be delivered for reasons not attributable to the customer, the Company will provide, depending on product availability and the circumstances:

• A replacement shipment; or

• A refund of the affected product price and the standard shipping fee paid for that shipment.

The Company may wait for the carrier’s investigation to be completed before issuing a replacement or refund.

The Company is not responsible for loss or theft occurring after confirmed delivery. However, if the customer believes a delivery confirmation is incorrect, the Company will reasonably assist the customer in requesting an investigation from the carrier.

The above remedies do not apply where the loss or delivery failure resulted from:

• An incorrect or incomplete address provided by the customer;

• The customer’s refusal to accept the shipment;

• Failure to pay customs duties, taxes, or related charges;

• Failure to respond to customs or carrier communications;

• Unauthorized redirection requested by the customer; or

• Other circumstances attributable to the customer.

7. Returns, Exchanges, and Refunds

Returns or exchanges based solely on customer preference, including a change of mind, dislike of the colour or design, or ordering the wrong size or quantity, are not accepted unless otherwise stated on the applicable product page.

Customers must contact the Company within seven days of delivery if:

• The item is defective;

• The wrong item was delivered;

• An item is missing from the order; or

• The item was damaged during transportation.

Customers must contact the Company before returning any item. Items returned without prior authorization may not be accepted.

If the Company confirms that the issue is attributable to the Company or occurred during transportation, the Company will provide an appropriate remedy, which may include:

• Replacement of the affected item;

• Exchange for the correct item;

• A partial refund; or

• A full refund for the affected item.

Where a return is required due to an error attributable to the Company or confirmed transportation damage, the Company will bear the reasonable return shipping cost or provide return instructions.

Approved refunds will be issued to the original payment method. The Company will normally process the refund within 10 business days after approving the refund or receiving and inspecting the returned item, where a return is required.

The payment provider or financial institution may require additional time for the refunded amount to appear in the customer’s account.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded under applicable law.

8. Force Majeure

The Company will not be liable for delays or temporary failure to perform its obligations caused by circumstances beyond its reasonable control, including:

• Natural disasters;

• War, terrorism, civil unrest, or armed conflict;

• Epidemics or public-health emergencies;

• Government restrictions or sanctions;

• Customs closures;

• Carrier interruptions;

• Strikes;

• Major system or communication failures

• Other comparable events.

The Company will take reasonable steps to notify affected customers and reduce the impact of such events.

This provision does not remove the customer’s right to an applicable refund or replacement where an order is ultimately confirmed as lost, cancelled, or incapable of being fulfilled.

9. Language

These Terms may be provided in multiple languages for customer convenience.

In the event of a discrepancy between translations, the Japanese version will prevail to the extent permitted by applicable law.

However, this language provision does not exclude or restrict any mandatory consumer protection rights applicable in the customer’s country or region.

10. Governing Law and Jurisdiction

These Terms and the sales contract are governed by the laws of Japan, without regard to conflict-of-law principles.

The Tokyo District Court shall be the agreed court of first instance for disputes arising from these Terms or a purchase made through the online store, unless mandatory consumer protection law provides otherwise.

Nothing in these Terms restricts any rights or remedies that cannot legally be waived under the mandatory laws applicable to the customer.